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You are here: Home » Blog » Customer Experience

Are you using buyer personas?

Are you using buyer personas?...

January 19, 2009 | 6 Responses

On the web "you are what you publish" No truer words have been written about website content production! As I continue to read "The New Rules ...

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How good is your Website Customer Service?

How good is your Website Customer Servic...

January 4, 2009 | 5 Responses

I was at the mall of New Hampshire shopping at Foot Locker yesterday and my experience got me thinking about website customer service. Against my ...

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